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A911 System Disclaimer 

Summary Terms & Conditions (draft)

Mobile texting aspect of this service is available on US short code 898911 (TXT911). Messaging & Data rates may apply. This service is available for subscribers in Buncombe County, NC on Alltel, AT&T, Nextel, Sprint, T-Mobile ®, Verizon Wireless, US Cellular ®, USA Mobility, and others in the US.

For help, text HELP to 898911, email, or call 877-856-7504. You may stop mobile subscription at any time by sending a text message STOP to short code 898911 in the US. Your phone must have text messaging capability.

By texting to 898911 you (the "subscriber") are subscribing to non-emergency text services. By subscribing, you are allowing Buncombe County Communications to send you messages in response to your message.

NOTE: Message and data rates may apply. Message frequency per user activity.

Information Collection and Your Privacy

Buncombe County collects your mobile number and retains a transcript of the messages sent and received. This information is not shared with third parties.

Buncombe County may use or disclose information about you

  • In response to a subpoena, court order, or other legal process.
  • To establish or exercise our legal rights or defend against legal claims.
  • To a company controlled by, or under common control with, Intrado (Buncombe County’s text service provider) for any purpose permitted by this Privacy Policy.
  • When Buncombe County believes such use or disclosure is (a) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (b) required by law.