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Buncombe County Employment  

Job TitleIncome Maintenance Caseworker II
AgencySocial Services Dept
Salary Range$41,449 - $43,315
Job LocationBuncombe County Health & Human Services/Economic Services
Closing Date9/17/2014

This job listing closes today (9/17/2014) at midnight!! You must complete your application by midnight for it to be considered.

Job Details

General Statement of Duties
Work involves determining eligibility of clients to receive assistance through Department of Social Services using an electronic state system.  

Examples of Work
Duties include processing applications of caseload for applicants/recipients using an electronic system. Important functions of this position include gathering data concerning family, health and finances (budgeting), verifying information given; and inputting this information accurately and appropriately in the NC Fast System 

Knowledge, Skills and Abilities
Ability to navigate through a complex electronic eligibility system to input appropriately and accurately client eligibility information. To appropriately apply rules and regulations and often changing policies and guidelines pertaining to eligibility programs; ability to conduct interviews and interpret agency policies and procedures to people of varied social, economic, and educational backgrounds to obtain data for documentation and verification of information needed in determining eligibility, detect need for other agency services and make appropriate referrals to the service staff; work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the public assistance programs. Interest in and understanding of the needs, problems, and attitudes of the disadvantaged persons. Should possess qualities of patience and tolerance in adverse and frustrating conditions. Ability to work efficiently in multiple technology based systems.  

Minimum Education and Experience
One year experience as an Income Maintenance Caseworker I. Will accept applications for Income Maintenance Caseworker I for a possible work-against, with the following qualifications: Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. 

Additional Information
Position will perform duties as a representative of a public agency and is subject to high standards for personal and professional conduct. Ability to efficiently and effectively interact with co-workers to accomplish common tasks; Ability to have efficient and courteous interaction with the employer’s customers; Ability to function in highly stressful circumstances; Ability to maintain high level of professionalism and to conduct business in an ethical manner at all times.  

How can I apply for County Employment?

Applications are accepted for posted position vacancies only. Please apply online. Paper applications are not accepted.

The full application package contains the Buncombe County application for employment, work history continuation sheet, Buncombe County authorization for release of personal and confidential information and the Buncombe County drug screening through urinalysis applicant consent form.

A college transcript must accompany applications for Social Worker positions. Please attach a copy or have your college send one to:

Buncombe County Human Resources
200 College Street, Suite 403
Asheville, NC 28801

Should you require special assistance to apply for a position, please contact Human Resources at 828-250-4166.


  • Resumes are not accepted in place of applications and will not be accepted via e-mail. A resume may accompany a completed application for a posted vacancy.
  • Drug screen consent & personal information release documents are required with all applications.
  • To apply for more than one position, you must submit a separate application for each position.
  • Be sure to indicate on the application the specific position for which you are applying.

Western Highlands Network: Employment Opportunities

Western Highlands Network

* Employment Opportunities are also available through the Western Highlands Network. To learn about their current openings go to the "Careers" page of their website.