General Statement of Duties
Employees in this class are responsible for determining and/or redetermining applicants/clients eligibility for one or two of the income maintenance programs in Health and Human Services. (#2554)
Examples of Work
Work involves intake, processing, or reviewing: In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment, and health status. Employees may also be involved in processing clients' applications through the verification of all information obtained during intake. Work may involve the redetermination or review of the clients’ cases on a periodic basis in order to reverify the clients’ eligibility for continued participation in the program. The employees’ responsibility for determining the clients' initial or continuing eligibility for any given program will depend upon the function or combination of functions performed.
Knowledge, Skills and Abilities
Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to food assistance programs, ability to interpret agency’s policies and procedures to people of varied backgrounds to obtain data for documentation and verification of information needed in determining eligibility, detect need for other agency services and make appropriate referrals to the service staff, work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the eligibility programs, and present information orally or in report form. Acquire interest in and understanding of disadvantaged persons. Possess qualities of patience and tolerance, and an awareness of various cultures. Must have ability to effectively communicate face- to- face and on the telephone. Ability to efficiently and effectively interact with co-workers to accomplish common tasks; Ability to have efficient and courteous interaction with the employer’s customers; Ability to function in highly stressful circumstances; Ability to maintain high level of professionalism and to conduct business in an ethical manner at all times.
Minimum Education and Experience
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.
All applicants will be given credit only for information provided in response to this announcement. No additional information will be solicited or considered by this office; therefore, persons who submit incomplete applications may not receive full credit for their education, training, and experience. Applicants will not automatically be given credit based on their position title. If work history involves part time work, you must state the number of hours per week to receive credit.