departments & agencies
adult social services / enhanced care & case management
40 Coxe Avenue
Asheville, NC 28802
(828) 250-5814
Enhanced Care is one of the four fixed daily rates paid to a Medicaid enrolled care home for the provision of personal care assistance to heavy care residents.
A heavy care resident is one who needs extensive assistance or is totally dependent on staff for eating, toileting, and/or ambulation.
Who is Eligible?
A special assistance Medicaid eligible resident of an Adult Care Home.
How and Who Makes a Referral for this Service?
An Adult Care Home makes the referral to the Department of Social Services Adult Care Home Case Manager/Social Worker. It can be made by phone or letter.
Upon receiving the referral a Social Worker/Case Manager will assess and determine eligibility of the Adult Care Home resident.
Case Management Services include:
- Assessment of Need
- Monthly and Quarterly contacts to assure needs are met
- Yearly reassessment of need
Hours of Operation:
Monday through Friday
8:00am - 5:00pm
Appointment Procedure
For more information about this service you may contact the Adult Service Unit and speak with a Social Worker at (828) 250-5814 between the hours of 8:00am and 5:00pm Monday through Friday.
How are services paid for?
Medicaid
Contact Information
Cheryl Simcox
Supervisor
(828) 250-5870
For a listing of county-wide programs & services offered by Buncombe County Government, please visit our Services For Adults section.